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Career

Concierges

Typical education: High school diplomaLower pressure

What they do

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Kinds of work

  • Social: Helping, teaching, caring for and supporting other people.
  • Enterprising: Leading, persuading, selling and starting new projects or businesses.
  • Conventional: Organizing information, following clear procedures and working with data and details.

Lower pressure: How much pressure workers in this job report: deadlines, conflict, dealing with upset people, the cost of mistakes, responsibility for others' safety, competition and long hours. It varies a lot from one employer to the next. Source: U.S. Department of Labor worker surveys.

Pay, tasks and more

Salary

United States $38,950 Median per year · $18.73/hr Most earn $31,620–$57,570

BLS Occupational Employment and Wage Statistics, 2025.

What you might do

  • Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
  • Perform office duties on a temporary basis when needed.
  • Receive, store, or deliver luggage or mail.
  • Assist guests with special needs by providing equipment such as wheelchairs.
  • Provide food and beverage services to guests.
  • Receive, store, or deliver luggage or mail.

Job outlook

United States
3% more jobs by 2035, about as fast as average · about 6,900 openings a year

Openings include new jobs and jobs left by workers who retire or change careers. Projections: U.S. Bureau of Labor Statistics. "Bright Outlook": U.S. Department of Labor.

Where they work

  • Real estate22.1%
  • Continuing care retirement communities and assisted living facilities for the elderly18.7%
  • Other personal services10.2%
  • Temporary help services4.1%
  • General medical and surgical hospitals4.0%

Share of all workers in this career. Source: U.S. Bureau of Labor Statistics, National Employment Matrix.

Experience before this job: 6 months to 1 year

Some people start through an apprenticeship: paid training on the job, often with classes. Search apprenticeships on Apprenticeship.gov (opens in a new tab) ↗

Career path

How people usually get into this career, from school to their first job and beyond.

Typical education: High school diplomaExperience before this job: 6 months to 1 year

Concierge is an entry-level job you can start with a high school diploma, but most people first spend about 6 months to 1 year doing guest-service or front-desk work. Taking that first job is usually how you build the experience employers look for.

  1. High school diploma

    4 years

    Finish high school with strong English, communication, and math skills, since concierges write messages, give directions, and handle many requests at once.

  2. Hotel Desk Clerk

    6 months to 1 year

    Check guests in and out, answer questions, and handle requests at the front desk, which teaches you the local area and how hotels run.

  3. Concierge

    Ongoing once hired

    Help guests with transportation, restaurant and event reservations, and local recommendations, and coordinate requests with housekeeping and maintenance.

Where it can lead

  1. Lodging Manager

    2-4 years of experience first

    Moves from guest-facing work to running a hotel or property, which usually requires a bachelor's degree in hospitality or business plus several years of experience in guest services or front-office roles.

What you can do now

Ideas for high school and college students.

In high school

  • Take English and speech or communication classesClear speaking and writing help you take messages and explain directions or options to guests.
  • Get a part-time job in customer serviceA job at a restaurant, store, or movie theater builds the people skills and experience that hotels look for.
  • Volunteer at a community event or visitor centerHelping visitors find places and answer questions shows you can handle requests from the public.
  • Join a debate, drama, or public speaking clubThese activities build confidence speaking with people you do not know.
  • Learn a second language if your school offers oneMany hotels and travel areas serve guests from other countries, so a second language is a real advantage.

In college

  • Take hospitality, tourism, or customer service coursesThese classes teach how hotels run and how to handle guest needs, which is the core of concierge work.
  • Work a front-desk or guest-services jobHotel desk or guest-services experience is the most direct way to meet the 6 months to 1 year of experience concierges usually need.
  • Seek a summer internship at a hotel or resortAn internship lets you see the concierge desk up close and make contacts in the industry.
  • Join a student organization in hospitality or event planningPlanning events builds coordination skills and gives you a network in the field.
  • Look into a short customer service or hospitality certificateMany community colleges offer short certificates that show employers you have formal training in guest service.

Tips for getting started

  • Look for part-time customer service jobs, such as at a restaurant, store, or hotel, to start building the guest-service experience concierge jobs ask for.
  • Learn your own town well: popular attractions, transit options, and good restaurants. Concierges are valued for local knowledge.
  • Practice clear, friendly communication, including speaking with strangers and handling complaints calmly, since that is much of the daily work.

Related jobs that often lead here

Related jobs a step up

Education, experience and related careers: U.S. Department of Labor. The step-by-step path, where it can lead and what you can do now were written by AI as typical examples; many people take other ways.

College majors that lead here

Majors: U.S. Department of Education and BLS (CIP–SOC crosswalk). Earnings and debt: College Scorecard, typical across U.S. colleges.

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